
Voiceover IP
Features
- Complete end to end solutions, from the phone, ending at handoff to the destination provider. Fibre/EEE with failover options to other technologies
- Telephony management and reporting system
- Fully integrated predictive dialler solution
- Voice gateways that are connected to multiple interconnects in different physical locations and different networks.
- Various hardware rental packages
Grandiose Dialler
Grandiose allows you to interact with all the popular communication technologies from within one Gl element (Voice, SMS, Email) The ease of agent access to information on a single screen is vital in ensuring the client receives the right information in an efficient interaction.
Features
- Integration into your in-house application
- Preview – click to dial and predictive
- Skill-based routing
- Real-time dashboards
- Customised reporting
- Internal and post-call QA reviews
- Campaign Management


Grandiose Dialler
Grandiose allows you to interact with all the popular communication technologies from within one Gl element (Voice, SMS, Email) The ease of agent access to information on a single screen is vital in ensuring the client receives the right information in an efficient interaction.
Features
- Integration into your in-house application
- Preview – click to dial and predictive
- Skill-based routing
- Real-time dashboards
- Customised reporting
- Internal and post-call QA reviews
- Campaign Management
Feature Rich
A few ways we improve interactions
Dynamic Reporting
Agent activity reporting based on call function and queues, campaign reporting, assessment reporting as well as reporting based on meta data provided by your application

Supervisor & Wallboard Displays
- View agent live states
- The ability to listen in and assist
- Interact via the dashboard
- Live environment statistic

Create your own post-call assessment
Create your own assessments and assign them to reviewers. Set the passing scores and allow the reviewer to set playback timestamps that managements and reviewed agents can reference.