Voice Solutions

Hardware | Reporting | Integrated Dialler
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Voiceover IP

Features

  • Complete end to end solutions, from the phone, ending at handoff to the destination provider. Fibre/EEE with failover options to other technologies
  • Telephony management and reporting system
  • Fully integrated predictive dialler solution
  • Voice gateways that are connected to multiple interconnects in different physical locations and different networks.
  • Various hardware rental packages

Grandiose Dialler

Grandiose allows you to interact with all the popular communication technologies from within one Gl element (Voice, SMS, Email) The ease of agent access to information on a single screen is vital in ensuring the client receives the right information in an efficient interaction.

Features

  • Integration into your in-house application
  • Preview – click to dial and predictive
  • Skill-based routing
  • Real-time dashboards
  • Customised reporting
  • Internal and post-call QA reviews
  • Campaign Management

Grandiose Dialler

Grandiose allows you to interact with all the popular communication technologies from within one Gl element (Voice, SMS, Email) The ease of agent access to information on a single screen is vital in ensuring the client receives the right information in an efficient interaction.

Features

  • Integration into your in-house application
  • Preview – click to dial and predictive
  • Skill-based routing
  • Real-time dashboards
  • Customised reporting
  • Internal and post-call QA reviews
  • Campaign Management

Feature Rich

A few ways we improve interactions

Preview – click to dial and predictive

Have your subject data at your finger tips when connecting with a client. View historical call detail with tagged recordings.

Skill-based Routing

Call routing based on various skills which can be dynamically assigned to your agents with levels assigned to your queues. The ability to make use of failover to other queues in the event of high load is also possible.

Dynamic state change and call labelling

State change while you are on a call. When not on a call, you have the ability to review previous calls, change functions and view schedules.

Campaign Management

As a provider with access to all of the communication technologies, we can manage a campaign which qualifies your leads before you call them. Send a sms or email campaign, requiring clients to opt in, then allow Grandiose to initiate and manage the campaign.

Dynamic Reporting

Agent activity reporting based on call function and queues, campaign reporting, assessment reporting as well as reporting based on meta data provided by your application

Supervisor & Wallboard Displays

  • View agent live states
  • The ability to listen in and assist
  • Interact via the dashboard
  • Live environment statistic

Create your own post-call assessment

Create your own assessments and assign them to reviewers. Set the passing scores and allow the reviewer to set playback timestamps that managements and reviewed agents can reference.